Shopping On Makeup Offers UK Web Store

1. Are the products on the website similar to the ones I find at leading shops?

With nearly fifteen years of experience in retailing cosmetics and toiletry, Makeup Offers UK always seeks to deliver the best of products to customers. We continue to transact with the leading beauty manufacturers and production houses in Europe and North America to provide you with the best quality and up to date products.

Makeup Offers UK  at no time retail on e-bay, Amazon or source our products from any other third party retailer and geared to provide you with the best quality products.

Our purpose is to see that you are happy with our products and never have any reason to complain.

However if we have caused you displeasure or have delivered to you the wrong product please do not hesitate to contact our team for quick solutions.

 

2. I can’t find the product I’m looking for

In order to locate a product on Makeup Offers UK find the search box on the top right hand corner and type in a part of/full product name or the code of the product that you wish to search. If you are unable to locate the product on the web store please contact us for further assistance.

 

3. The product I want is Out of Stock. Will I be able to purchase it again?

As one of the oldest and largest cosmetics and toiletries dealers Makeup Offers UK continue to hold large stocks of cosmetics and toiletries that suit the requirements of each and every customer of our web store.

However if you find that your favourite product is no longer available with us please leave us your email for us to contact you as soon as the product is restocked. If the product is no longer in production we would contact you with a replacement product from the same brand.  

 

4. How can I pay online?

Makeup Offers UK web store accept PayPal, Maestro, MasterCard, Visa, Visa electron, JCB and Direct Debit as modes of payment. 

 

5. VAT and Customer Tax

All prices displayed on Makeup Offers UK web store are inclusive of UK VAT whenever applicable, and Makeup Offers UK is responsible for its payment.

 

6. What exchange rates do you use online?

All the products on Makeup Offers UK are priced in GBD. However, if you wish to you could make payments in a number of other currencies including US and Australian Dollars, Euro, Norwegian, Danish and Swedish Krone.

Please select your currency from the top right hand corner prior to commencing your shopping experience to view the prices in the relevant currency. The prices are converted using the present day exchange rates. If you have any queries, please contact our team for further clarification.

 

7. How do I use a discount code?

Treat yourself to the Makeup Offers UK web store promotional discount codes that appear on our newsletter, Facebook and the website. They are easy to use and a great bargain!

To activate the code please follow the instructions below:

• Once you have finished shopping at the Makeup Offers UK web-store click the view cart button which appears on the screen.
• Review your shopping cart and add the discount code in the given box and click on the Apply coupon button.
• Your total would be adjusted accordingly.

 

8. Can I use more than one discount code?

Only one promotional code can be redeemed against an order at any given moment.

 

My Account Registration

1. Why do I need to sign in?

Signing in at Makeup Offers UK web-store and creating a user account helps us to remember your details for future transactions. Your details will be stored under your account name and you will not have to enter them every time you shop at Makeup Offers UK web store.

In this manner you would also be able to keep track of the status of your order and a history of your purchases easily. You will be able to store, update and check products in your basket or wish list to be bought in the future and best of all you will be entitled to many more exclusive promotions available to our Makeup Offers UK members. 

 

2. Why do I need to enter my email?

Your details will be stored against your email and your email address will be used as our identification.

 

3. Why do I need a password?

When you are asked to create a password for your Makeup Offers UK user account please ensure that it’s a unique combination of letters and numbers and also that it’s easy for you to remember. Keep it written in a safe place.

The password is unique to your email and protects your contact and payment details. It is required to provide your email and password every time you shop at Makeup Offers UK web store in order to access your account and shopping details and to edit them.

 

4. I have forgotten my password.

Please click the forgotten my password link and insert your email address in the given box. We will send you a link to your inbox to create a new password.

 

5. How can I change my account details?

Your account details can be changed by logging in to your account. Once you click on My Account on the top right hand corner you will be able to access the account page. Click on the Account Information link on the left hand corner to change the password and click on Address Book to edit your contact details and address.

 

6. Why should I save my payment details?

Saving your payment details in your account makes your checkout process easier. Once you enter these details you will not have to re-enter every time you shop at Makeup Offers UK web store.

 

My Order

1. When will my order be dispatched?

Once your order is placed all the items will be dispatched within one working day.

For next day delivery service, orders must be received by 10 am on weekdays from Monday to Thursday. If this service was requested on a Friday, on the weekend, on an English Bank Holiday or after 10 am on a regular day the order will be dispatched by next day delivery on the next available working day.

 

2. How can I cancel or amend my order?

It is important that you contact us immediately if you wish to cancel or amend your order as orders made through the Makeup Offers UK web store are dispatched on the following working day. However if your order has already been dispatched feel free to use our hassle free return facility.

 

   3.  How can I change the delivery address of my order?

Simply change your delivery address by logging into your account. Each customer can store two addresses for delivery and each address is displayed in My Account under Address Book.  Click on the Address Book link on the left side of the page to access and change any of the delivery addresses.

 

4. Why has my order been cancelled?

On rare occasions your order might get cancelled if the product that you ordered is out of stock or if the credit details you provided are invalid. If the product you ordered is out of stock we would inform you immediately via email and the price you paid will be reimbursed to you immediately.

However If your order has been cancelled without prior notice please contact us and we will assist you immediately.

 

5. I have been charged for a product that has not been delivered

If by rare occurrence you have been charged for an order, which has not been delivered to you due to lack of stocks or unavoidable circumstances please contact us immediately for a reimbursement.

 

6. Why haven’t I received my order?

Once the order is dispatched for delivery Makeup Offers UK will notify the customer via email.  If the despatch was made through a tracked service you will also receive a tracking number, which you may use to track the status of your delivery. 

Under standard delivery services, deliveries in UK take up to seven working days while it is 14 and 18 working days respectively in Europe and the rest of the world. However deliveries can sometimes incur slight delays due to various reasons which are outside of our control and Makeup Offers UK would only entertain complaints for lost items after eight working days from the date of dispatch for deliveries in UK and after 18 and 30 working days for the deliveries to Europe and rest of the world.

Makeup Offers UK must be notified of non-delivery of orders within 45 working days from the order day.

 

7. My order has arrived damaged

Although Makeup Offers UK takes extra care to ensure that the products you have ordered reaches you in the best of condition, some fragile products tend to incur damage during delivery.

 If you find your order to be in damaged condition please contact us immediately for a replacement of a refund. You would be requested to provide us with photographic evidence as well as the returning of the damaged item prior to replacing or refunding.

 

8. I have received the wrong item

In the event that you have received a different product instead of your order Makeup Offers UK will provide you with the item that you ordered initially.

Please contact us immediately in such instances and return to us the wrong product in its original packing. Makeup Offers UK would dispatch the item of your choice and would refund the return postage charges upon receipt of the wrong product.

If you require a quick replacement Makeup Offers UK would recharge you for the second correct item but would refund you the postage charges and the price of the product on receiving the wrong product.  

 

Return and Replacement Policy 

1. Makeup Offers UK Return Policy

• Items can only be returned to us provided that they are unopened, not used and in their original state with all packaging seals intact. The item must be returned within 28 days of dispatch.
  
  If you wish to send an item back please get in touch with us on help@makeupoffers.co.uk and we will send you a free return label or instruction on how to return the product. If you do not have your invoice please contact us and we will email it over to you so that the invoice can be included in the return parcel.
  
  Please note: once received your refund/replacement will be processed within 10 working days.
  
  For further information or assistance please contact us and we will respond as soon as we can.

 

2. What can I do if I no longer want the items bought from Makeup Offers UK?

You can return the items you purchased in its original state within 28 days and receive a full refund or a replace.

Please state clearly your reasons for return and whether you'd prefer a refund or exchange, and the product you would like to exchange with. Exchanges are processed and dispatched within a few days of receiving the first item at Makeup Offers UK.

Please contact us for further assistance.

 

3. How can I return a product?

Products returned to Makeup Offers UK should be sent by first class parcel post and should be wrapped accordingly to prevent damages to the item. The item should be unused and undamaged to receive a full refund.

Please direct the return products to:

Makeup offers UK

9 Kentonian close

Kenton 

Harrow 

HA3 8FF

United Kingdom

Please contact us for further details.

 

4. How long does it take to process my return?

A product replacement or a refund for an unwanted product would take a few days from receiving the first product back.

 

5. Should I pay to return my product?

Yes. A customer has to sustain the postal charges for a regular returning of an item.

Makeup Offers UK would only incur the postage charges if the item delivered is the wrong product, if damaged at delivery or if the customer suffers from an allergic reaction.

 

6. What if I develop an allergic reaction?

In the event a customer develops an allergic reaction to a product purchased from the Makeup Offers UK web store, we advise that the product is discontinued immediately. Please return the product to us with a detailed description of the allergic reaction and a doctor’s or a hospital record when possible and we will refund you the full value of the product and postage.

We would also take action to inform the manufacturer of the product immediately to prevent such unfortunate incidents from recurring.